JANUARY/2003  
   
Advertising Your Retail Business
The value of testing your advertising
Diversification is the key
Making the most of the Web
Think local
 
 

 

Advertising Your Retail Business

There are several basic things to bear in mind about retail advertising. First, as with all advertising, you need to view it as an investment rather than an expense. If an advertising initiative does not earn you several times what it costs, then you need to rethink your advertising strategy.

This means that when you advertise, you should also measure customer response. One way of doing this is to have additional phone lines and mention them in specific advertising campaigns. The number of enquiries on these lines can give you some idea of the relative success of your campaign. You can also get an idea of advertising effectiveness by including marketing survey questions on forms that customers fill out for special events and offers - you might have forms for store raffles, contests or discounts, for example.

The value of testing your advertising

Testing will help you keep your advertising well targeted. For example, if you get a very poor response from a series of magazine advertisements, you will need to reassess both the form of your advertising and the extent to which your customers read the particular magazines that you have advertised in.

Testing will also help you distribute your advertising across a range of media and build well-rounded and effective campaigns. It’s a good idea to use a variety of advertising media. Not only will you reach more potential customers, you’ll reach the same customers through more than one avenue. This can reinforce your advertising message and add to its credibility.

Diversification is the key

You may run an effective print ad campaign, for example, while adding radio advertisements to ensure you reach customers who rarely read newspapers or magazines. You can spread your advertising dollar over a range of media such as local television, radio, newspapers, magazines, websites, emails, events and outdoor advertising facilities.

It will be easier to advertise across a range of different media if you adopt some measures to cut costs and to maximize the return you get for your advertising. For example, you may think that television advertising is too expensive. However, local or cable TV stations are often willing to negotiate lower rates if you sign on for long-term deals of 6 months or so. They will be more likely to favor such concessions in economic downturns, when they may be having trouble finding sponsors.

You may also be able to cut costs by entering into barter agreements with media outlets. If you sell office supplies, for example, you may be able to pay for part of your bill with stock. If you run a travel agency, you could offer tickets as a prize in local TV or radio competitions.

You can get a better result from TV or radio advertisements if you pay close attention to how the ads are scheduled. Basically, you want your message to be repeated to the same group of people; you want it to be absorbed through repetition. With this in mind, you might sponsor a particular time slot, such as the weather report. That way, you know that you’ll get through to a regular audience.

You may also be able to maximize your advertising investment by running ads that are shorter but more frequent. Rather than going for 30-second radio spots, for example, you might find that frequent 15-seconds ads are more effective.

You can also cut costs on the advertisements themselves. We’ve all seen low-cost ads—such as those featuring local identities, a store owner, a basic backdrop, some photographs of goods and some prices. This type of advertising can be effective if you are a discount operator, though low production values might look out of place if you are running a business that sells luxury goods.

You can also find ways to save money on magazine and newspaper advertising. For example, some of your suppliers may be willing to subsidize advertising that heavily features their products. You may also find that it’s possible to get discounts if you approach magazines nearer the time they go to print - they may have unsold advertising space.

You may favor magazine advertising because it allows you to closely target your customers. If you run a computer retail store, for example, some of your customers will buy specialized magazines and enjoy looking at a lot of technical detail. Or you could reach them through local newspapers, at relatively low cost. You could also get added credibility by advertising in a national magazine that customizes its advertising to different areas.

Making the most of the Web

Then there’s the Internet. Even if you don’t sell online, a website can be a valuable marketing tool. You can use it in conjunction with other marketing media. For example, you could announce a sale, a contest, discounts or giveaways on radio, and direct people to your website for more information. The website could also contain useful features such as catalogue photographs and prices, a map of your location, opening hours, credit and financing policies, and warranties and guarantees on your products and services. A well-designed site looks customer-friendly and will attract people through your front door.

You can also provide e-newsletters, which are relatively low-cost because you can write them yourself and you don’t need to pay for printing and distribution. If you run a fishing shop, your customers might be interested in periodic newsletters that give fishing tips. If you sell beauty products, your clients might be interested in newsletters on new products or services. Try to limit direct advertising to 20 percent of the newsletter content.

Think local

There are other options for inexpensive and well-targeted advertising. You can have slides projected before features at your local cinema complex. If the cinema is part of your local shopping mall, you can be sure that you are targeting potential customers. Strategically placed billboard advertising is another way of homing in on a particular area. You can link it in with special events such as sports days, parades or fairs, where you have a high visibility through stalls, banners, sponsorships or where you can sponsor contests and gain recognition by offering products as prizes.

However you decide to spend your advertising dollar, look for innovative ways to cut costs and get greater return on your investment by linking your advertisements across a number of different advertising media.

About Scholl, Chyo & Company

Scholl, Chyo & Company is a business consulting and accounting firm with a focus on one very important matter… you! To be successful in today’s rapidly changing business world, you need to be ready to handle anything that comes along. That means partnering with a trusted accounting firm you can count on for solid advice, sound judgment and the know-how to maximize your earnings. Whether you're an individual hoping to decrease your tax burden, or a business in need of financial statements, tax, or business-building advisory services, our expertise and time-tested strategies help you navigate your way to prosperity and success.

Scholl, Chyo & Company
Certified Public Accountant
A Professional Corporation
Accounting and Business Growth Consulting
1418 South Main Street, Suite 201
Salinas, CA 93908
831-758-5966